Our frequently asked questions section provides the answers to the most popular questions from our customers. If you find your question hasn’t been answered here please feel free to contact us on 1800 234 0781.
When will I receive my Sky Lantern?
Once your order has been processed, you can expect to receive your Sky Lanterns by the next working day.
Will the Sky Lanterns harm the environment?
No, not at all. Sky Lanterns are made with 100% biodegradable materials. Once the Sky Lantern wick has burned out the lantern will float back down to the ground.
Are they safe to use?
Yes, Sky Lanterns are completely safe. But they do involve the use of a naked flame so please ensure you familiarise yourself with the safety instructions prior to using them.
How do I light them?
It’s best to use two people for this, one to hold out the edges of the lantern and one to light the small cardboard square in the centre of the lantern. It works best if you light each corner of the cardboard wick while the lantern is upright. You can watch a demonstration of the Sky Lantern being lit in the Image Gallery section of our website.
What are the best conditions to use them in?
Sky Lanterns can be used in a variety of different environments; however the conditions they perform best in are still weather, clear skies and large open spaces. They can be used in the rain if it’s only light or drizzling but it is advised not to use them in heavy downpours.
Can my children use them?
It is strongly advised that children are not left unsupervised with Sky Lanterns as flames and matches/lighters are involved. Children should not attempt to light the lanterns or launch a lantern by themselves under any circumstances.
Are Sky Lanterns known by any other names?
Sky Lanterns are also known as khoom fay, sky lanterns, glo lanterns, sky candle, chinese lanterns or thai lanterns in different parts of the world.
